Keep calling and get annoying people! 2 bedrooms, House Your email address will not be published. 15 DAYS!!! I phoned the establishment…The girls were let in only to be confronted by a group of men. I don’t really want to leave and have to start a new stay at another property at this point as my 3rd month is the payoff month in regards to being the cheapest of the 3 months. I had to figure out my own stay bc your staff did nothing but offer a coupon I COULDNT USE bc I had to spend over 600$ before taxes and I DID NOT HAVE ANY MONEY TO SPEND. They really donât care. ‘Reviews that do not represent the authorâs personal experience or that of their travel companionsâ, This guest did not stay at my home and therefore could not know whether my home was clean, whether my home accurately represented what was advertised, what I was like as a host or any of the other aspects you ask them to review. 4.Also when I told Air b&b service, I always got the answer itâs policy. They literally JUST did the same to me….. October 2nd was my first time using Air BnB and I had a horrible experience. I suppose my only complaint is as follows: Being a combat medic who served 6 years, I didn’t expect to be denied a 2 day stay in Missouri or a removal of my account because of a misdemeanor assault that happened about 6 years ago. If youâre looking to reach Airbnb customer service via phone, this is widely-circulated number is the best place to get help: GetHuman.com indicates that their customer service is open 24 hours a day, 7 days a week, and that the average wait-time is 20 minutes. It’s been almost a month since I didn’t stay at a reservation I had in Toronto because the apartment was nothing we saw at the pictures. Unsatisfied with this lack of communication, I sent a very heartfelt and passive aggressive email “thanking” Mark for being such a gracious host during the holiday season. I am having the same trouble from India. We are 67 and 77 years old and were worried about booking so far in advance, but were told we could cancel and get our money back as long as it was two weeks before our visit. We are in South Africa. I have submitted multiple BBB complaints for AirBNB and Sextant Stays and let me entire social media network know not to use AirBNB or Sextant Stays. What the absolute hell, Mark? that they couldn’t honor my request. I have no idea why I didn’t. I have raised this with Airbnb and they are saying its between me and the tenant… however I have alerted them to the illegality of the situaton so the onus must rest them to not allow illegal operations to run through their business platform. Airbnb has all the necessary information on me: Name, address, sex, birth date, phone number, e-mail address, credit card, past hostsâ reviews and profile picture. My family lost my father and we were renting the place so my daughters, grand baby had a place to stay. Its been 3 months and i dont know if i can still get my money that is 7600 pesos. Is there a listing on AirBnB that isn’t described as “luxury” I arrived at 9pm to my rental to find that there was no key waiting for me. – I had to share my bedroom with two large piles of the owner’s laundry…. Im out $1700 and can’t get an answer as to why. What the hell kind of cult is this!? I made a mistake and paid my dues but I suppose they don’t believe in change. Greedy host not realise the refund even though cancelled the reservation between the time frame & customers service couldnât help either. I contacted AirBnb to complain and cancel my account when I got home, and was stunned to hear the phone rep (yes they do make it very difficult to contact them by phone) blame me for all the problems I experienced. Erreichbarkeit unklar: Leider gibt Airbnb keine Auskunft zu Geschäftszeiten oder zusätzliche Kosten der Servicenummer. How can they get away with fraudulent charges? This is absolutely absurd. The unit itself was awful. Hi. The hacker booked a room somewhere in Asia, then changed the phone number on my account and then closed my account. According to them, I should have called AirBnb the first night I arrived. He then proceeded to give the phone to the cleaner who had to handle my query of whether my girls were safe or not… Airb&b has refunded me R1,32c instead of R1,132-00,.I cannot get hold of them via email and am now at my wit’s end. They just would let them know to call me. The best toll-free phone number for calling Airbnb Customer Service is 1-855-424-7262 (Even with this number, the average wait time is between 7 and 12 minutes). If you need to send or request money for something that wasnât included in your reservation, use the Resolution Center.You can ask Airbnb to get involved if you need help working out any details. I am really disappointed with Airbnb and am hoping that there will not be a greater danger to future young women who visit that establishment advertised on the Airbnb website. I called the customer service right away. We booked three months ago inc (flights, work days off, car rental). This is my 4rth time i have issues with their application and very poor customer service. Several years ago my next-door neighbor began renting his condo using Airbnb. Imagine that!!! 2 weeks prior to the trip, Malta lost its Green status and the Irish Government’s advice was âEssential Travel Onlyâ. Since that time I have called Air B & B several times and spoken to three different operators who said they had no power to connect me to a manager and would mark my situation âurgentâ and âexcelledâ I asked each one how long it would be before I would be contacted and could have a refund. House For whatever reason, my sign-in proceeds to a pop-op asking if they can send a verification code to 1) text message to my phone or 2) call my phone. Wie setze ich mein Passwort zurück oder ändere es? Iâve not been able to get any refund. and all pertinent info also. Getting Started: This category covers the basics to get started on Airbnb. I tried using Airbnb for the first time early this month. Her face will always haunt me because I’ll never know if she got help. Weâve had to cancel a trip in Corsica due to COVID-19. In this community, any lease must be filed with the HOA. Because of this she could not possibly ‘represent her personal experience’ of staying at my home (as stated in your policy). If you come to central Washington (State), be careful booking on this site; the booking you make could be some family’s home, who have no idea about the listing for their address on airbnb. Tripping is the world's largest search engine for vacation rentals. Yesterday I received all the amount of money and minutes after they draw back all the amount from my account that they just send me back. The topics covered range from searching for listings to taxation policies. â Husband and I booked from USA to Spain and Portugal before March 15. I ask the manager if this establishment was safe and he became very aggressive, argumentative and told me to google the place…I asked him what the establishment was called and he told me. 30 mins before my check in i decided to cancel the booking. In this blog post, we will answer all the email related questions for both hosts and guests. Is your company going bankrupt? Someone hacked my acct last night, booked a place in Indonesia, then deleted my acct. Ridiculous. It took a week or so but we were contacted right away and they did refund our money. 110 dollar price gouge. Did receive a partial refund from host but she kept 152.00 for one nights rental plus 1/2 of cleaning for one day. I used to love airbnb.com, the website that offers me access to nice accommodations for my summer travel. which resulted in my actual summer reservation to be canceled. Reason given was bed had been turned down to inspect condition. As far as I know she did this however airbnb did not cancel the booking (which is why she was still able to leave a review) so I had no way to open my booking for the following evening (perhaps you can explain why?). The next day the guy sends me a message telling me that no I was no longer confirmed and that the new special price was $430 more per night for my 7 night stay. I just want them to settle what they owe and then im out. Really?  It should be noted that Airbnb customer service is notoriously weak and all “front line” agents are very restricted in their abilities, so there is a very good chance that they will not be able to resolve your issue to your satisfaction. No response. I’m fed up of waiting I will call my bank and ask for a chargeback. All of those people will be out o luck. In any case, what is Airbnb’s policy on hosts who’s properties are not as advertised? She was quite ill, showing signs of some sort of shock or infection. This will help us quickly identify you and get you the right kind of help Absolutely ridiculous when I know what I did was correct and I know what I saw on the screen, that the booking was canceled. I called 911 immediately after they left and spoke with the officers who arrived, at which time it was determined that it was not safe for me to remain at the residence. I donât feel line being a charity for a host for $3000. Meanwhile I had already booked a second place and the cancellation period was passed for the second one as well. Hi there, I am needing to speak directly to someone from Airbnb. It’s been almost a month since that! We reserved our place in Gulf Shores, Alabama. Won’t honor their extenuating circumstances from Covid policy DESPITE US citizens being prohibited from traveling to Europe. Rental listing is here: https://www.airbnb.com/rooms/21437652?adults=1&check_in=2019-11-10&check_out=2019-11-12&children=0&infants=0&source_impression_id=p3_1563069912_JyDJ1ia4qetjUrcz Do the neighborhood a favor and stay away. I have proof that Airbnb covers-up dangerous conditions/people and knowingly allows them to operate. This blog is a great place to vent, and it’s helping me not to go off on them on the telephone. Hi Scot, have just had a very similar experience to yourself. I feel fortunate to have only been stymied in trying to warn them of fraud. The once responsive superhosts were no longer responsive and Airbnb was a nightmare to deal with when you could get a hold of them which was nearly impossible as they kept giving us the run around. If you had a bad experience using Airbnb as a Host or Guest, please Share Your Story.. I just happen to get a host who is an a-hole and refused to refund me in full and wanted to take the full amount!!! The host refused my refund request and airbnb did nothing. even checking out. any tips for actually getting their account deleted? What a garbage. Neighborhood and Township went to great expense to ask that this Vacation Rental By Owner not be permitted. It’s not possible to get someone on a phone to handle this. How many guests have you cancelled on last minute, leaving them helpless to find other bookings on such short notice. This guy at Airbnb told me, that they had an error at Airbnb platform and can’t make the cancellation now, but asked me to NOT do it by Myself that waiti need it to wait and in a couple of hours someone will send me my cancellation and the aragenment by mail. Airbnb keeps sending my phone verification codes for the last week even though I am not trying to log in. Wenn du weitere Hilfe benötigst, dann kannst du über unsere Kontaktseite telefonisch, per E-Mail oder im Chat Hilfe erhalten. I filled for a request of refund but haven’t got any feed from the host yet. I’ll just keep deleting them but it must be very frustrating for the person who’s genuinely trying to access their account. We have been sent from pillar to post, no results. After that, I searched for the location again, “Cozy Cottage” Walker, Louisiana. Iâm not sure why Airbnb is getting away with this. my guests cancelled because there was a quarter on the floor, Worst customer service. and here we are needing to start ALL over to try and find 4 NEW reservations within a short time frame…. This guy cancels my dates and then throws them back up for availability? A few days ago, i found out there is only 1 toilet without a sink! 7 bedrooms, House You are so lucky Rob. Has anyone got a number that does? She was clearly annoyed that she did not get a refund and thought it was OK to take it out on me. The Customer Service people are toothless, follow scripts, are probably undertrained, and are like Lyft drivers – they log in when they need to work so there’s no ownership in their job, they do the absolute minimum, they don’t have relationships with their supervisors, and, although mostly cordial, they are mostly useless. Very traumatic and I carry a lot of guilt about what I should have done differently. The first photo you see is what they show you get on AirBNB, the rest of the photos are we we walked into at this home!! They should do a background check on ALL Host. Over the past few years, Airbnb has grown and expanded at an extremely fast pace. I had to contact her again on the last day only so she could tell me what to do with her stupid key. Mind you this email they sent was not an high alert email or communicated through the Air BnB app which is the primary form of communication that Iâve been having with Air BnB. Contacter Airbnb. 6 guests All of the people who have posted to this site seem to have very valid complaints and concerns; however they are all from the perspective of a host or a guest. The host came out while the young girl was on the floor naked from waist to her knees and vomiting more. The host cancelled on us due to double booking, (Website error). we are really unsatisfied with this . I’ve been corresponding with them regarding two coupon codes (one of which was a reward for referrals). Sounds like anyone can rent here, scam or not as along as airbnb get its money. DO NOT BUY AIRBNB GIFT CARDS! I canât believe you would leave someone stranded in New York City the day before their surgery with their child and friends? Your process of verification is unreasonable. I was given a negative review by someone who did not stay with me and airbnb seem to think that is ok, I have written to just about everyone I can find on advice platforms to no avail. I agree, sometimes when I call into Customer Service Line, and not just Airbnb, communication can get a little difficult if I am connected with an overseas call center. Can anyone help me? Now, I see my scheduled dates back up for availability for 338 dollars. Your customer service did nothing for 4 hours after I drove into New York and my host cancelled my stay. I booked a place for a week and when I got to the place the key was not where it was supposed to be and the hosts phone was off and she was not replying to any of my messages on Airbnb platform. I utilize about 15 other websites for my property and i dont have one ounce of bullshit from any of them. They donât respond and refuse to provide me the information showing that the gift card couldnât be used when I loaded it onto my account. My stay is not until end of Sept 2020 and the Airbnb cancellation calculator wants to charge me half of my full stay. Not even half a star? I rented a house from them in Palm Coast fl. The contact in Brazil has told her (via email) because it is impossible to contact anyone directly that she has requested Airbnb to cancel the booking over a month ago- however, no proof of it has been sent to her. It is my last time i use it. I am so pissed, I could choke them! This is not acceptable. They have shut down my account due to a guest mentioning a book that was against their “discrimination policy”. They have plenty of options to investigate the issue but nothing have been done for 2 weeks now. Her cancellation policy says that it cannot be refunded. But no way for me to do this to let the other customers to know the truth, which means all the expense disappears. I’m a host and I know that some of my tenants have been able to cancel penalty-free (a month or two in advance) by saying that they are unable to travel due to COVID-19. This is horrible, I don’t really understand when you guys are not proactive why pretend to be, Where is the fairness in this? ??? I paid the first half of the room which was 385$. Votre vie privée. A business has no right to ask for social media information! When this happens and you want to get the reservation anyway, you will want to switch your option from « entire place » to « room only » this will release the guest from being penalize. I am writing this email because it has come to my attention and to my eye that Airbnb does not care about its users. I cannot find any other means available to contact them. I hate Airbnb, they are the worst.  Our suggestion is that you save yourself some time and trouble by asking the first customer service agent right away if they will have the authority to provide you with your desired result (a refund, cancellation, etc). In short we have hosted as agreed but not even received any financial support from Airbnb. Our experience as hosts over the last year, l mean having hosted guests over this period have been a major concern for us. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen AirBnB Kunden darin, die 415-800-5959 Telefonnummer der Internationaler Kundenservice Abteilung anzurufen. For UK callers, try 02033 181 111. It’s been over two weeks and AirBnB is still holding thousands of dollars from us. You can sign up for an account using your email address, phone ⦠This is our very first family reunion as adults and aside from the hurricane trying to ruin it we now have Airbnb keeping us apart. They said they would call me in a day or so. ... HotelTonight is a hotel-booking service, offering on-demand booking for boutique and independent hotels. I made a reservation in Galveston Texas 7/27-19and right when we were going to check in Airbnb called me and told my that they had to cancel the reservation but couldnât give me any reason as to why, they told me that theyâd be refunding my $384 and that theyâd reimburse me up to $250 for a hotel room for the inconvenience, I have called them about 20 times about my refund but they keep giving me the runaround telling me that theyâre marking my case urgent and that someone will contact me shortly which never happens, they finally send me an email saying they refunded $250 and consider the matter closed and also suspended my account , how the heck do you only refund $250 of a $384 reservation that they canceled and also refuse to pay the reimbursement for the hotel room the promised to reimburse? First, it made no sense to ask me to provide this information when I am already an established and repeat customer. Mark hiked up the prices for certain nights, bringing the total for those eight days up by one hundred and ten dollars. I need my refund as soon as possible or else i left with the only option that i will post this in Social media, you can take it as warning or a request as i know how much it takes to start a business i don’t like to get people in to hassle, ether i like myself to get hassle, so i am writing this if i am not getting my refund i must take this to social media, Thank You. Do Airbnb answer the Superhost hotline? The problem had occurred due to the fact we made half the payment on booking in May 2018, in the meantime, our credit card used for the original booking had been changed to a new one with different numbers. I have been waiting for a payment from Airbnb for people that checked out more than 10 days ago. Still the same thing with both google chrome and internet explorer. Anybody else have this problem also? My supposedly “luxury” rental was a complete disaster (thanks superhost Andrea) 903 S, Ashland, chicago. @nicholas, i am getting scammed by the same person you mentioned. Booked the first week of November with my girlfriend. I never haven’t got a call or an Email! I got an email telling me to change my password, but it won’t work. Canât change my password and they send me an email telling me to sign into my inbox to review and reply to the message. â Unless airbnb can verify your account by matching credit card info, you will not get a temp password. Clearly someone misentered my phone number or is trying to log into my account. Also, there is no record of our “trip” and we cannot post a review online to warn others. I really wonder why AIRBNB has partnered with this host.
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